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“I have noticed that, with few exceptions, men bungle their affairs. Everywhere I see incompetence rampant, incompetence triumphant…I have accepted the universality of incompetence.”

Laurence J. Peter
‘The Peter Principle’

Long term perusers of these gentle meanderings will no doubt be aware that – the occasional rant aside (usually concerning matters political) – I am not in the habit of ‘trash-talking’ anyone or anything that might – for whatever reason – have of late aroused my ire.

Should you utilise the search function built into this site to seek out occurrences of the term ‘incompetence’ – for example – you would find but a handful of posts, of which only two concern the performance of an organisation with which I was obliged to deal. Those two posts refer to a single incident back in 2014 when the UK’s national communications carrier – British Telecom – contrived to leave us without telephone or Internet access for six weeks over Christmas and the New Year.

Given our recent experiences in the travel line you will probably not be surprised that I am about to add another couple of posts (or more!) that will share the same tag. Regrettably this example also involves a corporation that lays claim to be a UK national carrier – though of a rather different commodity. I refer, of course, to British Airways.

Back in 2019 we were also out and about around the globe – paying our first visit to the UK since emigrating in 2015 and adding on at the end a rather lovely little cruising sojourn in the Greek islands as a means of relaxing and recuperating. We flew from London to Athens and back (somewhat against my better judgement) on British Airways – who proved to be all too competent at extracting from us the cash to cover the pre-booking of extra legroom seats – but all too incompetent in the manner in which they re-assigned those seats on the return journey to other people and bumped us to the window-less back row of the aircraft. Naturally they also subsequently omitted to reimburse us. I swore mightily that I would never again fly with BA – an oath which I sadly let slip upon discovering that they alone had the best price/availability for this year’s attempted safari trip to Africa.

Now, I apologise in advance for the length of this diatribe, but I am eager to reveal the exact extent of the amateurishness (with further apologies to real amateurs) of the service provided by pretty much all concerned in this wretched business.

Here is the first part (or pre-amble):

Having decided upon our long-dreamt-of trip to the African continent (specifically a safari excursion to Botswana and to Victoria Falls) back in December last, we duly booked flights with British Airways from Victoria to London (via Seattle) for 22nd May – and on to Johannesburg for 25th May. We made a further onward booking to Maun in Botswana with a regional airline. The return flights were booked for 6th June from Johannesburg to London and then back to Victoria (via Seattle) on 11th June. All BA flights were booked in Club Class except for the short hop from Victoria to Seattle and back.

The Girl and I each made our own bookings so that we could use our own credit cards and/or points, but were assured that the two bookings could be ‘tied’ together.

Over the ensuing five months until we traveled we spent a great deal of time and money purchasing specific clothing and gear for our safari as detailed in previous posts.  The excitement was building.

Over the months leading up to our departure BA made a number of changes to our bookings; altering the time of the Seattle/London flight; cancelling the return Seattle/Victoria flight (which necessitated us staying an extra night in Seattle at our expense); changing the aircraft type for the Seattle/London leg (and seating us in different parts of the aircraft in the process)… before finally – 24 hours before our departure – cancelling the following day’s Seattle to London flight and re-booking us on an American Airways flight in economy! After a long and feisty phone conversation with a BA agent (on the part of The Girl), we were re-routed on an Aer Lingus flight from Seattle to London via Dublin – in Club Class.

Our journey from Victoria to London was at least for the most part comfortable and pleasant (kudos to Aer Lingus), even if rather longer than originally planned.

You will be unsurprised to hear that none of our dealings with BA to this point inspired confidence. The experience was, however, nothing compared with that which was to follow…

…for talk of which the gentle reader must patiently await the next post.

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The Girl and I have always believed ourselves to be a lucky combination – a notion based largely on evidence drawn from direct experience. An example of this good fortune would be the sale of our Buckinghamshire apartment in the UK back in 2015, the year that we moved to Canada.

We had been trying to sell the property for nearly four years – without success – before finally doing so just a week before we emigrated. This might seem to stretch the definition of good luck were it not for the fact that the sale was completed just as the sterling/Canadian dollar exchange rate hit its most fortuitous level for the best part of a decade – a figure that has not been matched since.

It came as a considerable and most palpable shock, therefore, when our latest adventure – the African safari trip trailed in my last post – imploded spectacularly over the last week.

That is right… we did not get to Africa… we did not go on safari… we finally retreated to the west coast of Canada to lick our wounds in a state of considerable shock.

In short – we are not happy!

I am not going to catalog in detail the entire fiasco here, though I will undoubtedly be naming names in a subsequent missive. Those who live in the UK may well have seen the news items of a week ago which recounted the spectacular and catastrophic failure of British Airways’ IT systems that laid waste to much of the operation – ticketing – check-in – baggage handling – online services – etc, etc… On what was touted as being the busiest travel weekend since the COVID pandemic British Airways cancelled well in excess of two hundred flights and wrecked the travel plans of thousands of customers.

The ‘highlights’ of our particular experience include having one flight delayed overnight and a replacement finally cancelled at around midnight – after we had spent ten hours in the terminal. We were told that we must collect our checked baggage and leave the terminal building – to join an already extensive queue of folk trying to find a room in the airport hotels. This was the point that we discovered that BA had lost our safari luggage!

Over the following three days we spent many wearisome hours on the phone trying to reschedule flights (including connecting flights in Africa for which we will  get no refund!) and to search for our missing bags. When it became apparent that there was no chance of both us and our bags coinciding in Johannesburg we finally gave up and spent another day trying to persuade BA to let us go home – the which they would not do without considerable further outlay.

Now we have to attempt to recover at least some of the cost of this ‘trip of a lifetime’.

This whole has been a deeply traumatic experience for us both and has left our confidence considerably shaken. We both had moments in which we could not see how the situation could be resolved – and I think it may take a while before we again attempt anything similar.

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Back at the beginning of the year I announced that The Girl had decreed that this would be the year in which we finally achieved that long-dreamed of bucket-list item – the visit to Botswana for an African safari.

I recall also writing that I would be giving much more detail – chapter and verse – as the event approached. I feel quite guilty that I have not been keeping my part in that bargain. Sorry about that…

Well – here we are! I am writing this from a hotel room in the UK. We flew in yesterday and we are busy acclimatising ourselves to the time-zone change before heading south tomorrow to Johannesburg, from which we immediately set forth for Botswana. Once there we will be out of Internet range for much of the expedition, so further updates – and, of course, pictures – will have to await our return. Expect the full meal deal then, though.

It is a good thing that The Girl enjoys the planning process. Even in these high-tech and enlightened times setting up such a trip is a fairly major operation. Two matters in particular have complicated things. In Botswana the transfers between safari lodges will be effected in small planes. Small planes means small luggage, so we had to purchase really quite diminutive duffle bags and to pack with particular care.

The matter of what to pack was complicated further by the likes and dislikes of the wild-life. The big (and small) beasts do not care for bright colours, or for whites. The bugs and mosquitoes – on the other hand – really have a thing for blues and blacks. Clearly there is good reason for khaki being the colour of choice for African explorers.

All of this meant that an almost entirely new wardrobe of high-tech and lightweight clothing – in taupe and khaki – was required. Fortunately Canadians are passionate about the great outdoors and there are many outlets that provide just the sort of gear required.

When it came to packing we did the obvious; we packed our safari bags and then loaded them into bigger suitcases – along with the additional items that will see us through a few days in London once we get back. My brother will kindly look after all those items ‘not required on voyage’.

Yesterday’s flights from Canada were long and tiring. This is not the time or the place to vent about what used to bill itself as the ‘world’s favourite’ airline, but that will definitely come later. Suffice to say that I was not surprised when – the day before we set out – the airline contacted us by email to tell us that our flight from Seattle (don’t ask!) had been cancelled and instead of our business class trip into Heathrow we had been re-booked on a lesser airline in economy!!

The Girl, naturally, hit the roof! After an intense hour on the phone we found ourslves in business class again – this time on Aer Lingus – but with an additional stop-over in Dublin!

As I say… that whole sorry saga can wait until later. For now – let’s go… on safari!

 

 

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In between

“Reality is not always dark or positive. It is somewhere in-between”.

Antara Mali

It is Easter weekend and here on the west coast of Canada we are once again caught in between. Winter has tarried over-long and though we have had occasional glimpses of spring it has to be said that we have not yet truly broken though thereto. Even the garden seems unsure as to whether or not to really ‘go for it’ – or to wait for things to warm up a bit. Most of our daffodils took one look at the weather and decided not to bother with flowers this year. The tulips boldly unfurled themselves but are now looking as though they wished that they had not bothered. I have mowed the lawns a couple of times but even the grass seems to be in two minds as to where we are in the seasons’ cycle.

A quarter of the year has gone. The clocks are wondering if they made a mistake with ‘summer’ time, but the planetary movements are relentless and we are already more than half way to the longest day. Hardly seems possible, does it?

Our exciting trip to Africa looms ever closer but the whole thing still seems more like make-belief than reality. It will be real enough, soon enough! We (in truth, mostly The Girl) have focused our minds on the expedition to come by carefully equipping ourselves for the sort of adventure that I don’t believe either of us has encountered before (well – I certainly haven’t). Will it be a life changing experience? Time will tell (and so, of course, will I)!

I am just finishing a fairly tough term at the College, during which I have been teaching not one class but two. I feel sure that the mental exercise of maintaining overlapping schedules has been doing wonders for keeping my ageing brain sparking; a sort of fitness class for the intellect. I have certainly detected a fair bit of grumbling from that quarter – the which is pretty much how I am when it comes to physical exercise also. Ah well – at least the remuneration goes some way towards paying for our sojourn south of the equator.

Well – let us hope that things change for the better and that the year begins to feel as though it has truly sparked into life.

 

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Last Friday The Girl and I had a telephone consultation with the Travel Medicine and Vaccination Centre here in Victoria. Our purpose was to establish that which would be required for our forthcoming trip to Africa.

Now, The Girl has a rather splendid written record of her previous vaccinations and it was a breeze to determine what (if anything) is in need of updating and what additional precautions should be taken to keep her safe on the basis of our detailed itinerary.

I – naturally – presented a rather different challenge. I feel sure that all in the UK must now be effected in a considerably more rigorous manner than ‘when I were a nipper’; clearly I must have had the usual round of immunisations for a child growing up in the UK in the 60s – but I as far as I can recall I have never possessed a written record thereof. With the memory of a man heading rapidly towards his eighth decade there was no chance that I could categorically state that which I had had and when I had had it.

The lady from the TMVC cut through all the cr*p. I mattered not a hoot what jabs I had had back in the day; with the exception of HEPs A & B (which I had somehow contrived not to have thus far) everything would need to be updated anyway.

We thus presented ourselves the following day at the TMVC to be stuck like pin cushions. Tetanus, Typhoid, Polio, Diphtheria, HEP A & B… It is a good thing that we each have two arms !

Anyway – ’tis done and all we need to do now is to pick up our Malaria medication. Things have apparently moved on since my last experience of these vile tinctures – the which saw me through a visit to India back in the 80s. Then – having failed to read the instructions for the tablets with adequate care – we experienced several distressing nights of psychotic reactions – waking at 4:00am, sweating profusely with pounding hearts and the conviction that we were about to die in our beds. Not nice!

Preparations for the Africa trip are proceeding apace. Travel in Botswana on small planes necessitates the toting of only very limited luggage. We not only had to purchase soft bags small enough to fit into the cargo hold of a Cessna, but also to equip ourselves with a new safari wardrobe. The limitations are not solely to do with weight. The wildlife in Africa doesn’t like whites or other bright colours. The mosquitos – on the other hand – do like blues, blacks and other dark colours.

As we are travelling in the African winter we must be prepared for cold 5:00am starts, but also for 30C days. Layers it is then – and of suitably lightweight clothing. It is a good thing that Canada – being a nation in love with the great outdoors – has plentiful supplies of high-tech gear that is just the job (though at a price, of course).

Well, I think that is about enough of an update for now. More – of course – to come!

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Target – an indicator established to determine how successfully you are achieving an objective.

Goal – an indicator established to determine whether you have achieved your objective.

I had an email from an advisor at my bank just today. The lady responsible for it ‘reached out‘ to me (thanks for that!) to enquire as to whether (or not) I was ‘on track to reach all of my goals‘.

I pondered awhile as to how my career as a global music megastar was progressing – what the likelihood of a multi-billion dollar lottery win was – or indeed how my devious plans for world domination were shaping up…

I replied to the nice lady that – as far as I could tell – I was roughly on track to reach such goals as I had.

This did remind me, however, that I owe the gentle (and most patient) reader an brief list of our goals (and possibly targets!) for 2023. After all – we are now half way through February and my promise to deliver same is as yet outstanding.

OK – here we go.

So – after our big trip to Europe last year this will obviously be a quiet, ‘home-ish’ sort of a year – our aims and ambitions being not dissimilar to those to which we have aspired ever since the pandemic broke…

…except…

…such a lack of ambition simply does not sit comfortably with – The Girl. She argues – persuasively – that if there are places to which we might desire to travel, then the time so to do is now – before I move into another and even more expensive (particularly in terms of travel insurance) decade. Who can tell – she further reasons – how long we will be fit enough for such bold venturing?

Now, though she has already traveled pretty widely, her bucket list has for a long time included an expedition to Africa – in particular to go on safari to Botswana and to the Victoria Falls.

This, then, is what we are going to be doing at the end of May and into June this very year. Such a venture does not come cheap, particularly as we are no longer prepared to set forth on such a long haul faced with the relative privations of economy class. To help fund my part in this  lavish expedition I have had to take on the teaching of a double course this term at the College. As long as that in itself doesn’t do me in I figure I should be fit and ready to go by mid-May.

It is going to be an altogether wonderful, splendid (if somewhat unanticipated) venture and you, gentle readers, will be hearing and seeing a great deal more about it as we progress through the first half of the year.

Such is the mental magnitude of the undertaking that we don’t have much space left in our imaginations at this juncture to conjure up other aims and ambitions for the year – with the exception of a musical ambition on my part. The Chanteuse and I have decreed that this year we should prepare ourselves to perform live. Even should we not manage so to do before the year’s end – we will be ready and raring to go immediately thereafter. More on this also –  later in the year.

Well! Who saw that coming?

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David Crosby
1941 – 2023
Jonathan Raban
1942 – 2023
RIP

Joe Mabel, Jonathan Raban 07, CC BY-SA 3.0
Eddie Janssens, David crosby-1547297410, CC BY-SA 4.0

It is a sad fact that the passing of those who have shaped our lives – those who have, in some form or other, become our heroes through the years – should occur with increasing frequency as the years go by. It is also the case that these sad occasions come thicker and faster during the winter months.

Such is life… and death.

This week two huge figures in my personal pantheon have gone beyond this place:

David Crosby was a major musical figure for much of my life and, whereas CSN(Y) were maybe not quite in my premier league of immortal bands, I found myself coming back to them again and again as the years passed. What drew me in were, of course, the sublime harmonies… to which I still routinely refer whenever I have a harmony of my own to write. For this – and for the bittersweet songs – much respect. ‘Helplessly Hoping’ indeed…

Jonathan Raban was a year younger than was Crosby but, I suspect, hailed from a very different world. The Guardian’s obituary starts:

The British author, who lived in the US, blended memoir and travelogue in books that were often inspired by the sea

Another Guardian piece is entitled:

Jonathan Raban: his travel writing could pierce your heart

What’s not to like?

Raban’s best book – for my money – is “A Passage to Juneau“. What appears on the surface to be an account of a sailing trip from Seattle, up the Inside Passage to Juneau in Alaska, is actually a disquisition on the death of Raban’s father and the slow-motion wreck of his own marriage. It is also a revelatory and sublime introduction to the Pacific Northwest – and thus not to be missed.

David Crosby – Jonathan Raban – Rest in Peace…

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Ah! January…

‘Tis the time of year to reflect on the one that has just passed. Did it measure up to our hopes and expectations? Given the state of the world, did we have much in the way of hopes and expectation for it to live up to?

As ever, the best way to find out is to locate the equivalent postings from this time last year and to see exactly what – if anything much – we were hoping for…

…then we can see if any of it actually happened!

…and after that we can repeat the exercise for yet another year!

Hang on a sec while I have a shufti…

OK – here is our basic wish-list from last year – with progress reports in red:

  • To get to see family and friends – …yes we did… see below!
  • To be able to entertain again – …there was indeed some entertaining – and not all of it outdoors
  • To dine out – again – …hoorah! We can once again eat out (and on occasion, somewhat splendidly!)
  • To see some live theatre – …well, yes.. but not so much in Canada. See below:
  • To enjoy some live music – …once again – one event only – Barney Bentall’s Cariboo Express in November
  • To attend a live sporting event (preferably Rugby!) – …sadly not
  • To be able to travel… anywhere – …well – speaking of which…

In addition:

  • It is our fervent wish that we get to travel to the UK during the coming summer. Whether or not this happens will depend entirely on the course that the pandemic takes on both sides of the pond over the coming months. We are not holding our collective breaths.

…and this we duly did – emboldened by visits in the spring from good friends in the UK and from an old and most dear friend from New York. The expedition was most enjoyable, even though we did not get to see everyone that we would have liked to have seen. We got to the theatre in London and Bath – we dined splendidly and well – we finished our trip with a lovely sojourn in Paris. The downside? We came back with COVID. Oh well!

  • We will carry out some further domestic upgrades – air-conditioning to guard against future ‘heat domes’ – a new hot water system so that we can console ourselves with even longer baths when things don’t work out as we would wish.

…well – we did the air-conditioning – and just in time for a hot spell too. An excellent notion which works well. The hot water tank replacement is still on hold – but will get done…

  • Normalised work! The Girl would like to be able get back out into the wider world and to visit clients face to face again – not to mention paying a nostalgic visit to her office! I would like to teach students who can actually see my face as I do so.

…pretty well normalised as it turns out. The Girl is back doing (somewhat cautious) home visits and going into the office two days a week. Last spring I was teaching in an N95 respirator and a headset (for streaming purposes). Not much fun. By the autumn I was back to face to face teaching without a mask – even though I wore one when around the enclosed bits of campus.

  • More music! One positive over the last year is that I have been able to write more than enough new songs for the Chanteuse and I to put together another ‘album’. We are currently recording her vocals on these tracks and we are making good progress. Look for further pronouncements in the coming months.

…Last year was indeed a good year in musical terms. The Chanteuse and I finished our third album and at the end of August Anam Danu released ‘Soul Making‘. We were even able to have a lovely reception in our garden to celebrate the release and – for the first time – we played a few tracks from the album live to the assembled friends and supporters. The feedback we have had regarding the music has been overwhelmingly positive and we both have a very real sense of achievement.

So – in spite of all the many troubles in the wider world, 2022 was a good year for The Girl and I. What will we hope to accomplish in 2023?… Check back in a few posts’ time to find out.

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“London is a riddle, Paris is an explanation.”

G.K. Chesterton

High time to put to bed – once and for all – the trickle of images that I have been slowly posting of our trip across the pond back in July.

On our last full day in Paris we visited the Musée de Montmartre, the which is located – as you might expect – in Montmartre, a little to the north of the Basilica of the Sacré-Cœur. The museum was founded in 1960 and was classified as a “Museum of France” in 2003. The buildings in which it is housed were formerly the home of several famous artists, including Pierre-Auguste Renoir and Suzanne Valadon.

Here are some photographs of our day:

Photo by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson Reid

In the late 19th century, the lower section of Montmartre was home to many cabarets, such as le Chat Noir, le Lapin Agile and le Moulin Rouge. Many posters, stage designs and the reknown Shadow Theatre at le Chat Noir were created by the artists who lived in this Bohemian quarter of the city.

Photo by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson Reid

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I have been completely remiss in leaving unfinished my posting of images from our wanderings abroad during the summer – for which I heartily apologise. I shall remedy immediately…

Whilst in Paris we took a day trip to Fontainebleau to visit the Château, a residence for French monarchs from Louis VII to Napoleon III. Neither I nor The Girl had previously visited Fontainebleau but – given that I have a long-standing interest with Bonaparte – we were both very pleased to be able to rectify that situation. The palace is spectacular!

Anyway – here be pictures:

Photo by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson ReidPhoto by Andy Dawson Reid

 

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